The presence of the customer and technical support that a shared hosting company offers will tell you a lot for the services they provide too. When you're allowed to use just emails or tickets, you have most probably found a reseller not the actual hosting supplier. If this is the case, you may have to wait for a couple of days so as to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real website hosting company for further assistance. When the provider can provide several means of communication with short response time which are available at any time, they are almost certainly the top provider, not only a reseller. Which means that you will take advantage of prompt assistance and quality support as they will have direct access to the servers where your account will be created. Whatever the problem - sales or technical, it is always much better to communicate with your website hosting company directly by using your favourite method of communication.
24/7 Customer Support in Shared Hosting
We provide you with 24/7 customer, billing and technical support for all our Linux shared hosting
. Even if you aren't our client yet and you have some questions, we can help you right away and provide the needed information, in order to give you a choice to make the very best decision when you acquire your new website hosting account. We are available any time, including holidays and weekends, and we provide you with various means of communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers globally, so you will be able to call the one that is closer to you. The maximum response time for the emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to test our support services even before you purchase a semi-dedicated server
account from us since we have phone and live chat support for billing, pre-sales and common questions. Our agents can help you pick the right plan or supply you with info about our servers, so as to confirm whether the system requirements for your web sites are met. If you are an active customer, you also have the option to contact us through electronic mail or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that any time you employ any of these two methods of contact, you will get a response within no more than one hour and that’s 24/7, including weekends and official holidays. In case you have used the web hosting services of other companies, even big ones, you'll be able to compare the reply time due to the fact that it ordinarily takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
If you obtain a virtual private server
through our company, you'll be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the United States, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you need help with a technical issue which requires additional time to investigate or resolve, you're able to open a support ticket from your billing account or you'll be able to send an email and we'll take care of the problem and send you a response within the hour. The reply time is warranted 24/7, including holidays and weekends, however for the vast majority of problems it takes a maximum of 30 minutes to get assistance. Our support service covers your VPS and all of the pre-installed software it includes, so in case you need help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max answer time warranty, you will benefit from extremely fast support when you acquire a dedicated server
through our company. Our customer and technical support crews are online 24/7/365, which means that any time you open a support ticket through your billing account or you send an email message regarding any kind of problem with the server or the pre-installed software on it whatever the time of the day, you will have an answer within the hour, even during holidays. Our ticketing system is the better option in case the matter involved requires more time to be resolved or in case it should be forwarded to our administrators, since it's far more convenient to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you will be able to call us or talk to a live agent through our chat service. In case you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.