Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your support requests will be replied to in no more than one hour after the ticket or e–mail was submitted. If your case calls for further assistance from an admin, we will direct the support ticket or the e–mail to the person on duty and we will leave a note to inform you that more time will be needed for discovering a solution. If you order the Optional Managed Services package, any of the services included there will be executed whenever you prefer.
A First–Class Client Support Service
- We’ll be online for you 24/7/365 to answer any enquiries that you may have pertaining to our Hosting Control Panel or any of the apps that we have installed for you on the dedicated web hosting server. In case you also require help with server admin tasks, you can have a glance at our Optional Managed Services package, which includes backup disk storage space, Operating System updates every week, server monitoring and restarting procedures, plus troubleshooting and software installation services.
An Easy–to–Navigate Help Section
Our Hosting Control Panel is preinstalled for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledge base that will walk you step by step on how to use it. Most help articles in addition video versions which show all the operations that you can perform in a highly illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each Hosting Control Panel section.